FAQ

Contents

Sign up for the service

Badge

Using stations

Rates/Billing

Miscellaneous

You can subscribe to Belib' in 2 steps:

  • The first step is to create an account on the Belib' mobile App or the Website, by entering an ID and a password.
  • The second step is to go to the "Belib' offer" section and choose a subscription plan. Once you have selected an offer (Resident or Non-Resident subscription), you enter the required personal and payment information and proceed to the payment. You will then receive a confirmation e-mail and your subscription will be complete.

If you haven't received the confirmation e-mail, check your spam inbox.

Your subscription is valid 1 year from the moment you activate your badge.

Subscription renewal is automatic. If you do not wish to renew it, please contact our Customer Service, available 24/7 at 01 85 16 94 02, 2 weeks prior to the renewal date, at the latest.

If you live in Paris, you can choose our Resident offer which will give you access to preferential rates for your daily charging sessions. From 8pm to 8 am, charging your vehicle will be cheaper, with charging session starting at 3.90€*. If you live outside Paris, you can subscribe to our Non-Resident offer, which will give you access to preferential rates. Whether you choose Resident or Non-Resident, subscribing to Belib' will ensure you competitive prices every time you charge with Belib'.

You can change your subscription plan at any time by contacting our Customer Service, available 24/7 at 01 85 16 94 02.

You can cancel your subscription plan at any time by contacting our Customer Service, available 24/7 at 01 85 16 94 02.

Yes, you can choose our "Non-Resident" offer.