FAQ
In Belib's mobile app and website, how can I see if a station is available?
A green pin means that at least one charging point is available
A grey pin means the station is unavailable
A grey pin means the station is unavailable
What's the difference between the duration of a charge vs the duration of a session?
The duration of a charge takes into account the time during which your vehicle has been charging on the station.
The duration of a session includes the duration of the charge, as well as the duration of the connection, from the moment you plug the vehicle to the moment you unplug it.
If your vehicule stays plugged 3h but only charges 2h (depending on what it needs), your charging time is 2h but your session lasts 3h.
The duration of a session includes the duration of the charge, as well as the duration of the connection, from the moment you plug the vehicle to the moment you unplug it.
If your vehicule stays plugged 3h but only charges 2h (depending on what it needs), your charging time is 2h but your session lasts 3h.
Where can I find Two-Wheelers stations?
You can charge your Two-Wheelers on specific stations, which you can find by using the "Moto" filter in the "Find a Station" section.
Where can I find stations accessible to wheelchairs?
As a person with disability, you can charge your vehicle at specific charging points which you can find by using the PRM filter in the "Find a Station" section.
Where can I find my Belib customer number?
You can find your Belib Customer number on your invoice.
What's the difference between KVa, kW and kWh?
- kW measures the electric power, it represents the power used by an electric device.
- kVa measures the maximum charge that an electric device can take.
- kWh measures the amount of energy used by an electric device during 1 hour.
I didn't receive the expected power at the end of my charging session
The received power depends on:
- The capacity of the vehicle's battery: the quantity of energy
- The power accepted by the vehicle
- The cable used to charge
- The type of station
- The level of the battery before charging (at 80%, charging slows down)
Dispute resolution
The law governing the Contract is French law.
For Individual Subscribers or Individual Visitors :
Only the courts of the jurisdiction where the Subscriber or Individual Visitor resides will be competent in the event of any dispute or claim related to the formation or execution of the Contract. Before any legal action, in accordance with Article L.211-3 of the French Consumer Code, the consumer may request to use a conventional mediation procedure or any other alternative dispute resolution method, including those specified in Articles L.611-1 et seq. of the Consumer Code.
Additionally, under Articles L.612-1 of the Consumer Code and L.122-1 of the Energy Code, we inform you that if you are a non-professional consumer or a professional consumer falling under the category of micro-enterprises as per Article 51 of Law No. 2008-776 of August 4, 2008, on economic modernization, and if your written complaint to the Operator's customer service has not received a satisfactory response within two months, you may file a free complaint with the Paris Mediation and Arbitration Centre : www.cmap.fr
Mediator contact details :
39 avenue Franklin D.Roosevelt
75008 PARIS
Phone : 01 44 95 11 40
Email : cmap@cmap.fr
For Professional Subscribers or Professional Visitors : any dispute arising from the Contract that cannot be resolved amicably will, where permitted by law, fall under the jurisdiction of the competent court in the Paris Court of Appeal jurisdiction.
For Individual Subscribers or Individual Visitors :
Only the courts of the jurisdiction where the Subscriber or Individual Visitor resides will be competent in the event of any dispute or claim related to the formation or execution of the Contract. Before any legal action, in accordance with Article L.211-3 of the French Consumer Code, the consumer may request to use a conventional mediation procedure or any other alternative dispute resolution method, including those specified in Articles L.611-1 et seq. of the Consumer Code.
Additionally, under Articles L.612-1 of the Consumer Code and L.122-1 of the Energy Code, we inform you that if you are a non-professional consumer or a professional consumer falling under the category of micro-enterprises as per Article 51 of Law No. 2008-776 of August 4, 2008, on economic modernization, and if your written complaint to the Operator's customer service has not received a satisfactory response within two months, you may file a free complaint with the Paris Mediation and Arbitration Centre : www.cmap.fr
Mediator contact details :
39 avenue Franklin D.Roosevelt
75008 PARIS
Phone : 01 44 95 11 40
Email : cmap@cmap.fr
For Professional Subscribers or Professional Visitors : any dispute arising from the Contract that cannot be resolved amicably will, where permitted by law, fall under the jurisdiction of the competent court in the Paris Court of Appeal jurisdiction.