Personal Data and Cookies Policy
Effective as of December 17, 2024
Welcome to the website or the Belib' App (hereinafter, the "App").
The Personal Data and Cookies Charter (hereinafter, the "Charter") is designed to inform you about your rights concerning the processing of your personal data and to describe the measures we take to protect this data.
The City of Paris is the "data controller" for the personal data related to the management of the website https://www.belib.paris. These processes are carried out in accordance with applicable laws.
1. Purpose of processing, legal basis, storage period and types of data collected
As part of your use of the App or the Website, you may be required to provide us with personal data about yourself.
| Purpose | Purpose | Personal data categories | Legal basis | Storage period |
|---|---|---|---|---|
| Subscription to an electric vehicle charging service Processing of customer complaints | Identification data (last name, first name, shipping and billing address, email, phone number, non-resident subscriber, resident subscriber, non-subscriber), History of bookings and charges, history of favourite charging stations, Economic and financial (private) (the 4 last digits of your credit card) | Information collected is necessary for the performance of the contract with Ville de Paris, and could otherwise not be performed. | 5 years after termination of the commercial relationship with the subscriber | |
| Mailing of Newsletter Customized content And-or commercial offers | Subscribers and website users | Last name, First Name, e-mail | Legitimate interest | Until the use of the right to object or 3 years after the latest contact |
| Mailing of Newsletter Customized content And-or commercial offers | Non-subscriber customers with a user account who have already used the service | Last name, First Name, e-mail | Legitimate interest | Until the use of the right to object or 3 years after the latest contact |
| Mailing of commercial offers | Non-subscribers prospects with a user account who have never used the service | Last name, First Name, e-mail | Consent | Until the use of the right to object or 3 years after the latest contact |
| Mailing of surveys regarding: Satisfaction usage of electric vehicle and charging stations | Subscribers with a user account | Last name, First Name, e-mail | Legitimate interest | Duration necessary to conduct the survey |
| Mailing of surveys regarding: Satisfaction usage of electric vehicle and charging stations | Non-subscriber customers with a user account who have already used the service | Last name, First Name, e-mail | Legitimate interest | Duration necessary to conduct the survey |
Subscription to an electric vehicle charging service
Processing of customer complaints
Purpose
Personal data categories
Identification data (last name, first name, shipping and billing address, email, phone number, non-resident subscriber, resident subscriber, non-subscriber), History of bookings and charges, history of favourite charging stations, Economic and financial (private) (the 4 last digits of your credit card)
Legal basis
Information collected is necessary for the performance of the contract with Ville de Paris, and could otherwise not be performed.
Storage period
5 years after termination of the commercial relationship with the subscriber
Mailing of
Newsletter
Customized content
And-or commercial offers
Purpose
Subscribers and website users
Personal data categories
Last name, First Name, e-mail
Legal basis
Legitimate interest
Storage period
Until the use of the right to object or 3 years after the latest contact
Mailing of
Newsletter
Customized content
And-or commercial offers
Purpose
Non-subscriber customers with a user account who have already used the service
Personal data categories
Last name, First Name, e-mail
Legal basis
Legitimate interest
Storage period
Until the use of the right to object or 3 years after the latest contact
Mailing of commercial offers
Purpose
Non-subscribers prospects with a user account who have never used the service
Personal data categories
Last name, First Name, e-mail
Legal basis
Consent
Storage period
Until the use of the right to object or 3 years after the latest contact
Mailing of surveys regarding:
Satisfaction
usage of electric vehicle and charging stations
Purpose
Subscribers with a user account
Personal data categories
Last name, First Name, e-mail
Legal basis
Legitimate interest
Storage period
Duration necessary to conduct the survey
Mailing of surveys regarding:
Satisfaction
usage of electric vehicle and charging stations
Purpose
Non-subscriber customers with a user account who have already used the service
Personal data categories
Last name, First Name, e-mail
Legal basis
Legitimate interest
Storage period
Duration necessary to conduct the survey
2. Recipients of the Data
In order to carry out the processing activities outlined in this Charter, your personal data may be communicated to certain departments of the data controller or companies within the TotalEnergies Group (including TotalEnergies Marketing France TEVGO), as well as to certain service providers, particularly in the fields of marketing or conducting satisfaction surveys.
3. Security and Confidentiality of Your Data
The data controller implements appropriate measures to ensure the security and confidentiality of your personal data and, in particular, to prevent them from being altered, damaged, or accessed by unauthorized third parties.
4. Cookie Management
A cookie or tracker is a file that stores information related to your browsing on the Website or the Mobile App in order to make your experience more seamless.
Cookies are text files stored on your browser. They allow access to various information about you. Some cookies are set by the publisher of the App (first-party cookies), while others are set by third parties (third-party cookies).
The table below details each cookie/tracker. We activate cookies once you have given your consent, except for technical cookies that are necessary for providing the service you have requested on the Website or Mobile App.
| Category | Type | Name | Purpose | Provider | Storage period |
|---|---|---|---|---|---|
| Technical cookie: authentication | Essential | AUTH_LEGACY_SESSION | Information is necessary for the App to function properly and for authentication purposes | TotalEnergies Charging Services | Duration of the session |
| Geolocation Cookie | Optional | SPK MapBox (application interface) | User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first) | MapBox | Duration of the session |
| Geolocation Cookie | Optional | Browser (website interface) | User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first) | User Browser | Duration of the session |
| Technical and functional cookies | Essential | utag_main, utag_main_, tealium_segment, utag_env_ | These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system. | Tealium | 13 months |
| Statistical cookies | Optional | atuserid | Client-side visitor ID cookie (overrides server-side) | Piano Analytics | 6 months |
| Statistical cookies | Optional | Atauthority | CNIL exemption cookie that allows the storage/recording of visitor consent | Piano Analytics | 6 months |
| Statistical cookies | Optional | Idirxvr | Historical visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atidx | Secured visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atid | Main visitor ID (backup server-side visitor ID cookie) | Piano Analytics | 13 months |
| Statistical cookies | Optional | Atreman | Keeps a prior attribution campaign in memory | Piano Analytics | 30 days |
| Statistical cookies | Optional | Atsession | List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times | Piano Analytics | 30 days |
Technical cookie: authentication
Type
Essential
Name
AUTH_LEGACY_SESSION
Purpose
Information is necessary for the App to function properly and for authentication purposes
Provider
TotalEnergies Charging Services
Storage period
Duration of the session
Geolocation Cookie
Type
Optional
Name
SPK MapBox (application interface)
Purpose
User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first)
Provider
MapBox
Storage period
Duration of the session
Geolocation Cookie
Type
Optional
Name
Browser (website interface)
Purpose
User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first)
Provider
User Browser
Storage period
Duration of the session
Technical and functional cookies
Type
Essential
Name
utag_main, utag_main_, tealium_segment, utag_env_
Purpose
These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system.
Provider
Tealium
Storage period
13 months
Statistical cookies
Type
Optional
Name
atuserid
Purpose
Client-side visitor ID cookie (overrides server-side)
Provider
Piano Analytics
Storage period
6 months
Statistical cookies
Type
Optional
Name
Atauthority
Purpose
CNIL exemption cookie that allows the storage/recording of visitor consent
Provider
Piano Analytics
Storage period
6 months
Statistical cookies
Type
Optional
Name
Idirxvr
Purpose
Historical visitor ID (backup server-side visitor ID cookie)
Provider
Piano Analytics
Storage period
13 months
Statistical cookies
Type
Optional
Name
Atidx
Purpose
Secured visitor ID (backup server-side visitor ID cookie)
Provider
Piano Analytics
Storage period
13 months
Statistical cookies
Type
Optional
Name
Atid
Purpose
Main visitor ID (backup server-side visitor ID cookie)
Provider
Piano Analytics
Storage period
13 months
Statistical cookies
Type
Optional
Name
Atreman
Purpose
Keeps a prior attribution campaign in memory
Provider
Piano Analytics
Storage period
30 days
Statistical cookies
Type
Optional
Name
Atsession
Purpose
List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times
Provider
Piano Analytics
Storage period
30 days
How to withdraw your consent
When you first log in to the App, you will be asked to give your consent for the use of non-essential cookies and/or to choose your preferences. If you wish to modify your choices later, you can manage your cookies through the section located at the bottom of our website or app, or through an information icon labelled "cookies."
To delete cookies that have already been stored, we recommend following the procedure specified by your operating system (Windows, OS X, etc.).
5. External Links
If the App provides access to external websites, these websites are not covered by this Charter. We recommend reviewing the privacy statements of those websites to understand their practices regarding the collection, use, and disclosure of personal data.
6. Your rights / Contact
In accordance with the applicable regulations, you have the right to access, rectify, object to, erase, restrict, and port your personal data. You also have, where applicable, the right to provide post-mortem instructions in the relevant European countries.
To exercise your rights or inquire about the processing of your personal data, you can contact TEVGO - Tour Michelet, Building B, 24 Cour Michelet, 92800 Puteaux, or by email at donneespersonnelles@tevgo.fr
If you believe that your rights have not been respected after contacting us, you may file a complaint with the CNIL (French Data Protection Authority).
7. Amendment of the Charter
This Charter was last updated on December 17, 2024. The latest version is available either at the time of confirming a recharge or in the "Personal Data Charter" section of the Website or Mobile App. We reserve the right to revise and modify this Charter at any time.