Privacy Policy

Effective as of December 17, 2024

Welcome to the website or the Belib' App (hereinafter, the "App").

The Personal Data and Cookies Charter (hereinafter, the "Charter") is designed to inform you about your rights concerning the processing of your personal data and to describe the measures we take to protect this data.

The City of Paris is the "data controller" for the personal data related to the management of the website https://www.belib.paris. These processes are carried out in accordance with applicable laws.

1. Purpose of processing, legal basis, storage period and types of data collected

As part of your use of the App or the Website, you may be required to provide us with personal data about yourself.

Purpose	Purpose	Personal data categories	Legal basis	Storage period
Subscription to an electric vehicle charging service Processing of customer complaints		Identification data (last name, first name, shipping and billing address, email, phone number, non-resident subscriber, resident subscriber, non-subscriber), History of bookings and charges, history of favourite charging stations, Economic and financial (private) (the 4 last digits of your credit card)	Information collected is necessary for the performance of the contract with Ville de Paris, and could otherwise not be performed.	5 years after termination of the commercial relationship with the subscriber
Mailing of Newsletter Customized content And-or commercial offers	Subscribers and website users	Last name, First Name, e-mail	Legitimate interest	Until the use of the right to object or 3 years after the latest contact
Mailing of Newsletter Customized content And-or commercial offers	Non-subscriber customers with a user account who have already used the service	Last name, First Name, e-mail	Legitimate interest	Until the use of the right to object or 3 years after the latest contact
Mailing of commercial offers	Non-subscribers prospects with a user account who have never used the service	Last name, First Name, e-mail	Consent	Until the use of the right to object or 3 years after the latest contact
Mailing of surveys regarding: Satisfaction usage of electric vehicle and charging stations	Subscribers with a user account	Last name, First Name, e-mail	Legitimate interest	Duration necessary to conduct the survey
Mailing of surveys regarding: Satisfaction usage of electric vehicle and charging stations	Non-subscriber customers with a user account who have already used the service	Last name, First Name, e-mail	Legitimate interest	Duration necessary to conduct the survey

Subscription to an electric vehicle charging service

Processing of customer complaints

Purpose

Personal data categories

Identification data (last name, first name, shipping and billing address, email, phone number, non-resident subscriber, resident subscriber, non-subscriber), History of bookings and charges, history of favourite charging stations, Economic and financial (private) (the 4 last digits of your credit card)

Legal basis

Information collected is necessary for the performance of the contract with Ville de Paris, and could otherwise not be performed.

Storage period

5 years after termination of the commercial relationship with the subscriber

Mailing of

Newsletter
Customized content
And-or commercial offers

Purpose

Subscribers and website users

Personal data categories

Last name, First Name, e-mail

Legal basis

Legitimate interest

Storage period

Until the use of the right to object or 3 years after the latest contact

Mailing of

Newsletter
Customized content
And-or commercial offers

Purpose

Non-subscriber customers with a user account who have already used the service

Personal data categories

Last name, First Name, e-mail

Legal basis

Legitimate interest

Storage period

Until the use of the right to object or 3 years after the latest contact

Mailing of commercial offers

Purpose

Non-subscribers prospects with a user account who have never used the service

Personal data categories

Last name, First Name, e-mail

Legal basis

Consent

Storage period

Until the use of the right to object or 3 years after the latest contact

Mailing of surveys regarding:

Satisfaction

usage of electric vehicle and charging stations

Purpose

Subscribers with a user account

Personal data categories

Last name, First Name, e-mail

Legal basis

Legitimate interest

Storage period

Duration necessary to conduct the survey

Mailing of surveys regarding:

Satisfaction

usage of electric vehicle and charging stations

Purpose

Non-subscriber customers with a user account who have already used the service

Personal data categories

Last name, First Name, e-mail

Legal basis

Legitimate interest

Storage period

Duration necessary to conduct the survey

2. Recipients of the Data

In order to carry out the processing activities outlined in this Charter, your personal data may be communicated to certain departments of the data controller or companies within the TotalEnergies Group (including TotalEnergies Marketing France TEVGO), as well as to certain service providers, particularly in the fields of marketing or conducting satisfaction surveys.

3. Security and Confidentiality of Your Data

The data controller implements appropriate measures to ensure the security and confidentiality of your personal data and, in particular, to prevent them from being altered, damaged, or accessed by unauthorized third parties.

4. Cookie Management

A cookie or tracker is a file that stores information related to your browsing on the Website or the Mobile App in order to make your experience more seamless.

Cookies are text files stored on your browser. They allow access to various information about you. Some cookies are set by the publisher of the App (first-party cookies), while others are set by third parties (third-party cookies).

The table below details each cookie/tracker. We activate cookies once you have given your consent, except for technical cookies that are necessary for providing the service you have requested on the Website or Mobile App.

Category	Type	Name	Purpose	Provider	Storage period
Technical cookie: authentication	Essential	AUTH_LEGACY_SESSION	Information is necessary for the App to function properly and for authentication purposes	TotalEnergies Charging Services	Duration of the session
Geolocation Cookie	Optional	SPK MapBox (application interface)	User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first)	MapBox	Duration of the session
Geolocation Cookie	Optional	Browser (website interface)	User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first)	User Browser	Duration of the session
Technical and functional cookies	Essential	utag_main, utag_main_, tealium_segment, utag_env_	These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system.	Tealium	13 months
Statistical cookies	Optional	atuserid	Client-side visitor ID cookie (overrides server-side)	Piano Analytics	6 months
Statistical cookies	Optional	Atauthority	CNIL exemption cookie that allows the storage/recording of visitor consent	Piano Analytics	6 months
Statistical cookies	Optional	Idirxvr	Historical visitor ID (backup server-side visitor ID cookie)	Piano Analytics	13 months
Statistical cookies	Optional	Atidx	Secured visitor ID (backup server-side visitor ID cookie)	Piano Analytics	13 months
Statistical cookies	Optional	Atid	Main visitor ID (backup server-side visitor ID cookie)	Piano Analytics	13 months
Statistical cookies	Optional	Atreman	Keeps a prior attribution campaign in memory	Piano Analytics	30 days
Statistical cookies	Optional	Atsession	List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times	Piano Analytics	30 days

Technical cookie: authentication

Type

Essential

Name

AUTH_LEGACY_SESSION

Purpose

Information is necessary for the App to function properly and for authentication purposes

Provider

TotalEnergies Charging Services

Storage period

Duration of the session

Geolocation Cookie

Type

Optional

Name

SPK MapBox (application interface)

Purpose

User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first)

Provider

MapBox

Storage period

Duration of the session

Geolocation Cookie

Type

Optional

Name

Browser (website interface)

Purpose

User can choose to share his/her geolocation to improve his experience on the Application (providing he/she consents first)

Provider

User Browser

Storage period

Duration of the session

Technical and functional cookies

Type

Essential

Name

utag_main, utag_main_, tealium_segment, utag_env_

Purpose

These cookies can be added to the acceptance of the tealium service. They make it possible to manage the activation or not of other cookies contained in the Tealium Tag management system.

Provider

Tealium

Storage period

13 months

Statistical cookies

Type

Optional

Name

atuserid

Purpose

Client-side visitor ID cookie (overrides server-side)

Provider

Piano Analytics

Storage period

6 months

Statistical cookies

Type

Optional

Name

Atauthority

Purpose

CNIL exemption cookie that allows the storage/recording of visitor consent

Provider

Piano Analytics

Storage period

6 months

Statistical cookies

Type

Optional

Name

Idirxvr

Purpose

Historical visitor ID (backup server-side visitor ID cookie)

Provider

Piano Analytics

Storage period

13 months

Statistical cookies

Type

Optional

Name

Atidx

Purpose

Secured visitor ID (backup server-side visitor ID cookie)

Provider

Piano Analytics

Storage period

13 months

Statistical cookies

Type

Optional

Name

Atid

Purpose

Main visitor ID (backup server-side visitor ID cookie)

Provider

Piano Analytics

Storage period

13 months

Statistical cookies

Type

Optional

Name

Atreman

Purpose

Keeps a prior attribution campaign in memory

Provider

Piano Analytics

Storage period

30 days

Statistical cookies

Type

Optional

Name

Atsession

Purpose

List of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times

Provider

Piano Analytics

Storage period

30 days

How to withdraw your consent

When you first log in to the App, you will be asked to give your consent for the use of non-essential cookies and/or to choose your preferences. If you wish to modify your choices later, you can manage your cookies through the section located at the bottom of our website or app, or through an information icon labelled "cookies."

To delete cookies that have already been stored, we recommend following the procedure specified by your operating system (Windows, OS X, etc.).

5. External Links

If the App provides access to external websites, these websites are not covered by this Charter. We recommend reviewing the privacy statements of those websites to understand their practices regarding the collection, use, and disclosure of personal data.

6. Your rights / Contact

In accordance with the applicable regulations, you have the right to access, rectify, object to, erase, restrict, and port your personal data. You also have, where applicable, the right to provide post-mortem instructions in the relevant European countries.

To exercise your rights or inquire about the processing of your personal data, you can contact TEVGO - Tour Michelet, Building B, 24 Cour Michelet, 92800 Puteaux, or by email at donneespersonnelles@tevgo.fr

If you believe that your rights have not been respected after contacting us, you may file a complaint with the CNIL (French Data Protection Authority).

7. Amendment of the Charter

This Charter was last updated on December 17, 2024. The latest version is available either at the time of confirming a recharge or in the "Personal Data Charter" section of the Website or Mobile App. We reserve the right to revise and modify this Charter at any time.